Return Policy - guttulla

Thank you for shopping at guttulla, operated by Xining Yizi Garment Co., Ltd. This Return Policy defines return, exchange and refund regulations for all skirts, maxi‑dress, strapless‑top, long‑sleeve‑tops orders placed on https://www.guttulla.com/. Please fully read this document before submitting return applications.

1. Return Eligibility Time‑Limit

You are allowed to submit return request within 30 calendar days counting from the day you receive your parcel. Any application exceeding this 30‑day time‑window will be rejected. After our return approval, you need to finish dispatching return goods within 7 calendar days.

2. Qualified & Non‑Returnable Goods

Items can be accepted for return only when satisfying all conditions below: ‑ Garment remains unused, unwashed, free of stain and damage; ‑ Original hang‑tags, labels and outer packaging are complete and attached to products; ‑ Not marked as “Final Sale / Non‑returnable” on product detail page.

Non‑returnable situation: Goods worn, altered, washed, stained or damaged due to customer misuse cannot be returned.

3. Complete Return Process

Apply for approval by email firstDo NOT ship items back without official written approval. Send email to service@guttulla.com, attach your order number, product name, real‑product photos and your return reason. Our team will review and send you formal return guidance. Unauthorized returned parcels will not trigger refund processing.
Send goods to our China registered‑office return warehouse Once approved, deliver your return package to our China receiving warehouse (our company registered office address):

Return Warehouse Address (Mainland China): Xining Yizi Garment Co., Ltd. Room 22502, Unit 2, Building 1, Fuxing Road No.1, Chengxi District, Xining City, Qinghai Province, P.R.China

Important Reminder: You are conducting cross‑border international shipment sending goods into China. You need to book international courier service on your own.

Goods inspection after arrival We will carry‑out condition inspection after physically receiving your returned parcel at above Chinese address. We will notify you via email once inspection finishes. Refund will NOT proceed before goods physically arrive and pass inspection.

4. Return Shipping Cost Responsibility

‑ If returns result from our merchant errors: wrong item delivery, manufacturing defect, obvious quality flaw, we will cover qualified return‑shipping cost. ‑ If you return goods for personal reasons (size mismatch, dislike style, change‑of‑mind and other non‑seller‑caused reasons): the buyer shall bear ALL relevant fees in full, including international courier freight, cross‑border import duties, customs‑clearance charges and any extra surcharges generated while shipping to China.

Estimated cost reference: International return shipment cost from United States, United Kingdom, Canada back to China normally falls within $30‑80 USD. Actual charge depends on parcel weight, selected courier carrier and local customs rules. We cannot control third‑party courier pricing. Original shipping expense you paid during checkout is non‑refundable under all circumstances.

5. Exact Refund Processing Timeline

After returned merchandise arrives at our China warehouse and passes our inspection meeting all return requirements: We issue refund back toward your original payment account. Please reserve 5‑10 business days for funds to show up in your account, subject to your bank or payment platform internal processing rhythm. Cash‑form refund is not available. Refund will only be processed after goods arrive and pass inspection at our China return warehouse. No pre‑refund before receiving returned merchandise.

6. Exchange Application Rule

If you hope to exchange for alternative size or different style item, send email to check real‑time inventory availability first. All exchange‑related shipping‑cost rules follow exactly same clauses as return policy.

7. Governing Law

This Return Policy, purchase contracts and all return‑related disputes shall be governed by the laws of the People’s Republic of China. All returned packages must be delivered to our mainland‑China registered‑office return warehouse.

8. Contact

Brand: guttulla
Operating Company: Xining Yizi Garment Co., Ltd.
Official Website: https://www.guttulla.com/
Support Email: service@guttulla.com
Phone Number: +86 155 0078 0575

Registered Office & Return Receiving Warehouse Address: Room 22502, Unit 2, Building 1, Fuxing Road No.1, Chengxi District, Xining City, Qinghai Province, P.R.China