Shipping Policy - guttulla
This Shipping Policy applies for all orders of skirts, maxi‑dress, strapless‑top, long‑sleeve‑tops submitted on guttulla official website https://www.guttulla.com/, operated by Xining Yizi Garment Co., Ltd.
1. Free‑shipping Rule
Global free‑shipping service for every single order, no minimum purchase amount requirement. Each individual item qualifies for free worldwide delivery.
2. Order Processing Time
Once your payment is successfully confirmed, we will complete goods inspection, packing and dispatching preparation within 1‑3 business days. Processing period excludes weekends and Chinese national public holidays.
3. Estimated Delivery Time
After parcel is shipped out from our warehouse, estimated delivery time to US, UK, Canada and other major European‑American markets is 7‑15 business days. This duration is estimated reference value, cannot be fully guaranteed. Delays may be produced by logistics peak period, bad weather condition, local customs clearance procedure.
4. Customs & Tax Explanation
Cross‑border international shipments may generate import duty, customs tax and clearance fees levied by destination‑country authorities. All such fees are the sole responsibility of buyer / recipient. Our product price and free‑shipping benefit do not cover any import‑related charges. We take no responsibility for parcel detention, extra penalty fee caused by unpaid import taxes.
5. Parcel Tracking
Once shipment completes, we will send tracking number and tracking link to your registered email address. You can check real‑time logistics status online. If tracking information stays unupdated for more than 7 business days, please contact our customer‑service email timely.
6. Undeliverable Package
If parcels get sent back to us because of wrong receiving‑address, recipient refusal of customs clearance, buyer shall bear all generated return‑related costs.
7. Contact Information
Brand: guttulla
Operating Company: Xining Yizi Garment Co., Ltd.
Official Website: https://www.guttulla.com/
Support Email: service@guttulla.com
Phone Number: +86 155 0078 0575
Registered Office & Return Receiving Warehouse Address: Room 22502, Unit 2, Building 1, Fuxing Road No.1, Chengxi District, Xining City, Qinghai Province, P.R.China